Collection of your Personal Information
We collect certain information that personally identifies you ("personal information") when you:
(a) Make a purchase (b) Register to receive a newsletter (c) Submit an enquiry to us that you would like us to answer.
Depending on the circumstances for collection, personal information that we collect is usually any or all of the following: your name, address, e-mail address, telephone number. If it is a transaction for which we require payment, we will request personal information necessary for billing and/or shipping, such as name of recipient and delivery address.
We only collect and retain the data we need for as long as we need it. We do need to store the name, address, email and telephone number you provide when you place an order or request a quotation in order to provide our service to you. We do not store sensitive data, such as credit card details, so you will need to provide these each time you order.
Sometimes we may need to let others have access to certain data (such as to allow our warehouse and courier to deliver your order to you, our payment provider or accounts team to process your transaction) but we are very careful about who we let near your data, how they can use it and how that data is transferred securely.
When you want to use any restricted area of the Site such as your customer account page, you will need an email address, and password selected by you. Your password is securely encrypted and it cannot be viewed by any member of our staff or any third party. We may also collect certain information about your visit using Cookies.
This information may include: your IP address, device type, pages visited. access times and referring website addresses. This information is used for the operation of the Site, to maintain the quality of the Site, and to provide general statistics regarding use of the Site.
Use of your Personal Information
Aside from the uses described above, we may use your personal information to allow you access to limited-entry areas of the Site and to send you newsletters via our email service provider (Mailchimp) if you have given us your specific consent.
We may also securely pass on your details to a trusted financial organisation (SagePay or PayPal) for processing your payment card details. We do not permit them to retain, share, store or use personally identifiable information for any secondary purposes.
We will provide those businesses only the information they need to deliver their service. We might also pass some of your details to authorised third parties, such as Mailchimp and Reviews.co.uk, to allow you to give us feedback on our service so we can improve the level of service we provide.
Other than as set out in this Privacy Statement, we shall not disclose your personal information to third parties unless we are required to do so by law. In no circumstances do we support or will we use your data to generate spam email marketing.The Site may contain on-page clickable links to other websites. Please be aware we are not responsible for third parties' privacy practices or the content of their websites.
The period for which we retain your data depends on the nature of the data collected. In many cases we have a legal obligation to retain such data to comply with tax and other laws, we may also need to retain this to protect our business interests.
How we use personal data
We comply with the General Data Protection Regulations (GDPR), which allow us to lawfully use your data on grounds of legitimate business interest, rather than specific consent. As always, we give you the control over your data and how it is used, and you are free to opt-out if you wish.
To process your business requests
If you request a quotation, place an order, sign up for our newsletter, or similar, we need to store the personal data you provide. This is in order to provide you with the service you are requesting. The personal data we use is typically your name, work address, work telephone and work email, but might include your home address, personal email or personal mobile phone number if you provided them instead.
To manage our relationship with you
Sometimes we might need to contact you for operational or administrative reasons. For example, we may need to get in touch if there’s been a problem or delay with your order or an issue with your payment. These communications are essential and are not for marketing purposes, so you’ll continue to receive them even if you opt-out of marketing.
To inform you of news and offers
We may send you email marketing communications after you place an order, request a quotation or if you sign up for updates. We may combine your personal data with your purchase history to make this content more relevant to your business.
If you do not want to receive marketing communications you can opt-out at any time by changing your preferences under My Account, by calling us or by sending your details via email to email@example.com.
To protect our business interests
We need to maintain some data to protect our business interests. For example, we may collect your IP address and other details about security checks you pass or fail to ensure that we protect against fraud. We may also use your data for statistical and marketing analysis and to ensure we provide an effective service to you and other customers.
To comply with the law
By law, we need to keep some of your data, especially any history of financial transactions and credit with us, for auditing purposes. In certain cases, we may also be asked to provide data for legal purposes.
Ways in which we may share your data
We are very careful about who has access to your data within our organisation, so only the relevant staff who require access to your details can see them. Sometimes we may also need to share your details with carefully-vetted third parties in order to provide you with our services. Typical examples of this include:
Warehouse and dispatch - Our warehouse team need your order details including name, address details and phone number so they can pick and dispatch your order.
Couriers - Our couriers need your name, address details and phone number so they can deliver your order and can contact you in the event of a problem.
Finance - Our accountants require your name, address and order history to process our management accounts and take payment for outstanding invoices.
Payment handlers - Our payment handlers, Sage Pay and PayPal require your card details to handle your process your payment. We do not store your card details.
Review sites - Review sites, such as Reviews.co.uk, may get temporary access to your email address to request your feedback on our products and services. You can opt-out of these.
Analytics platforms - Our analytics platform, Google Analytics, is used to help us monitor site performance and make the experience better for customers. We comply with Google’s terms and anonymise data and never store personally identifiable information (PII).
Keeping your data safe
We will endeavour to maintain the confidentiality and security of your personal information both on-line and off-line. We have in place appropriate technical and security measures to prevent unauthorized or unlawful access to your personal information. When our registration/order forms ask users to enter sensitive information (such as credit card number), that information is encrypted and is protected with encryption software - SSL.
While we use SSL encryption to protect sensitive information on-line, we also endeavour to protect user-information off-line. All of our users' information is restricted and only employees who need the information to perform a specific job are granted access to your personally identifiable information.
When asked to supply a Password for this site please respect guidance published elsewhere on the internet about choice of passwords. As with any e-commerce site we respectively suggest that you don't use the same password as you would use for your bank accounts or other sensitive access situations.
Controlling your personal information
You have the right to request access to the data held on you. To obtain a copy of the data we hold upon you, please contact us in writing. For security reasons, you will be asked to provide proof of identity. For further information, please contact us at firstname.lastname@example.org.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the address shown in the Footer or use our Contact us form. We will promptly correct any information found to be incorrect.
Any material changes to the way in which we use your personal information will be described in future versions of this Privacy Statement. Each time you enter the Site, you agree that the Privacy Statement current at that time shall apply to all personal information which we hold about you.