Prices exclude VAT
Prices shown on this website are in £ Sterling (GBP) and exclude VAT.
VAT (where applicable) will be added in the shopping basket prior to checkout.
EU VAT : Initially your basket will show VAT. As you progress through the checkout you will be invited to select a non-VAT delivery zone if you have a valid EU VAT number (which you must submit to us) or if delivery is to the Channel Islands.
DELIVERY CHARGES
Mainland UK (except for areas specified below)
Carriage charge* £8.50 + VAT (By reputable carrier)
Orders over £99.00 FREE DELIVERY (Current online-only offer*)
* To qualify for free delivery the value of goods must exceed £99 excluding VAT. (Eligibility in Scotland depends on delivery Post Code: see below for Highlands and Islands).
For offline orders the standard mainland UK carriage charge is £10.00 and free delivery is offered for orders over £300.00 So buy online now and save!
Small postable items £4.95 + VAT (By regular letter post to all UK addresses)
Only applies to small light-weight, low-value orders.
If your order qualifies for this service it will be indicated when you proceed to the Checkout before final payment is taken. Because we cannot send fragile items by post some small products can only be sent by carrier.
For Irish and EU orders which can be sent by post the postage and packing charge is £12.50.
Northern Ireland, Isle of Man, Scottish Highlands*
Carriage charge from £17.00 + VAT applies up to order value £100 1
* This delivery zone should be selected for Post Codes commencing:
BT, IM, AB37-56, FK19-21, IV1-40,54,63, KW1-14, PA21-40, PH21-40, PH41,49,50.
For small orders please CALL - we may be able to post.
1 For higher value orders the website will calculate the delivery charge but please note that a few particularly heavy or bulky items may incur additional costs.
We'll get in touch before shipping your order if this applies.
Republic of Ireland (ROI), Channel Islands (CI), Scottish Offshore** and most of Europe***
Carriage charge from £20.00 applies up to order value £100 2
2 For higher value orders (over £100) the website will calculate the 'average' delivery charge but please note that heavy or bulky items may incur additional costs. We'll get in touch before shipping your order if this applies.
** Scottish Offshore. This delivery zone should be selected for Post Codes commencing:
HS, IV41-53,56,56, KA27-28, KW15-17, PA20,41-78, PH42-44,ZE
For small orders please CALL - we may be able to post.
*** Extra European delivery charges apply for: Lithuania, Latvia, Norway, Croatia, Serbia, Bosnia Herzegovina, Iceland, Mediterranean Islands. Please enquire.
Delivery Times
We hold good stocks of most products and when informed that an order is especially urgent we'll do our best to despatch to suit your requirements. However circumstances vary and currently we are very busy, so please check with us if you need the goods urgently and we will tell you what we can do. Please call early!
Unless agreed otherwise delivery will generally take place within 3 to 5 working days of the order being placed, but occasionally it can take longer. So please advise us if you have a deadline and we will always do our best to help. Please read our Conditions of Sale which set out the detailed position.
When your order has been despatched you will normally receive an email generated automatically by our courier.
If the delivery day or time is unsuitable please follow the contact instructions in the email they send. This way you can thus communicate directly with the courier company using your personal tracking number. This is generally faster and easier than relaying messages to us, which we then have to pass on via their call centres.
If you do not receive the delivery when they say or if you get a Calling Card because there was no-one available to take delivery - PLEASE TAKE PROMPT ACTION. If not the couriers may return the goods to us as 'undeliverable' and a second charge will be incurred to resend.
Payment online and VAT invoices
We use Sage Pay to process our online credit card transactions. Sage Pay is a major provider of online card processing services to businesses. Green Magic does not collect or store your credit card details. Click here to read about our Secure Card processing system.
We send out VAT Invoices following every transaction by email.
You will receive a Delivery Note with the goods: please quote the number on it in the event of any queries.
If any refund is due we will normally process this via Sage Pay. We will naturally keep you informed.
If you have an existing credit account with Green Magic Co or if you are a public sector purchaser without a Procurement Card you can place orders using your Purchase Ordering system - either by fax, post or email. If you expect to order regularly please contact us to establish whether we can enable online ordering on account.
Returns Policy
Unfortunately it is not generally cost effective to send out goods 'on approval' so if you are not sure about a purchase please call to discuss your requirements and we will be pleased to advise you.
If you find you have ordered a product which does not meet your needs and you wish to return it we will normally refund the value of the goods, less a £10 administration and restocking charge, provided the goods are unused and in the original packaging. We are not able to refund delivery charges or return carriage costs unless the product is faulty or wrongly supplied by us. Full details here.
Features of your online account with us
You can start 'shopping' without registering your details with us - but before you can take your basket through the 'checkout' you will need to register. Once registered you have access to other useful features of the site - such as viewing saved baskets or tracking the status of any current or completed orders.
Provided you tick the relevant box we will keep you informed about the progress of your order by email. You will receive a 5-figure Order No. in the format #12345 which you should quote if you wish to speak to us about the progress of your order. Additionally you can Login anytime and see the status of your order or review previous orders.
Delivery addresses, booking in policy and larger orders
Our deliveries are usually parcels delivered by a van courier service.
A signature will normally be required, so please give a suitable delivery address where someone will be able to receive the goods during normal business hours.
If special delivery instructions are required, or there are any restrictions on delivery times, please state them clearly. An 'additional information' box is provided during the checkout process.
We do not automatically phone to book in deliveries unless specifically asked in writing to do so.
Larger orders may be despatched on pallets via a specialist pallet carrier. We will try to check whether you have fork lift truck off-loading facilities, if we we have doubts about this.
Upon delivery
1 Before the carrier leaves always check that the number of parcels corresponds with the number stated on the ticket or the PDA 'signature pad'.
2 If there is any sign of damage to the packaging it is important to indicate this when signing the carrier's delivery sheet.
3 Please check goods as soon as possible. If the goods have been incorrectly supplied or are damaged please let us know right away and certainly within 5 days of delivery. We can then sort out any problems quickly and efficiently.
Deliveries to Scotland
|
