Payment / Delivery

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Prices exclude VAT

Prices shown on this website are in £ Sterling (GBP) and exclude VAT.

VAT (where applicable) will be added in the shopping basket prior to checkout.

Delivery charges*
* except for Resellers for whom special charges apply

Mainland UK

(except for areas specified below)

Carriage charge £9.50 + VAT

Orders over £300 value FREE DELIVERY

Northern Ireland, Scottish Highlands*

Carriage charge from £23.00 + VAT applies up to order value £200 ¹

* This delivery zone should be selected for Post Codes commencing:

BT, AB37-56, FK19-21, IV1-40,54,63, KW1-14, PA21-40, PH21-40, PH41,49,50.

For small orders please CALL - we may be able to post.

¹ For higher value orders the website will calculate the delivery charge but please note that a few particularly heavy or bulky items may incur additional costs.

We'll get in touch before shipping your order if this applies.

Republic of Ireland (ROI), Channel Islands (CI), Scottish Offshore** and rest of Europe

Carriage charge from £33.00 applies up to order value £200 ²

** This delivery zone should be selected for Post Codes commencing:

HS, IV41-53,56,56, KA27-28, KW15-17, PA20,41-78, PH42-44,ZE

For small orders please CALL - we may be able to post.

² For higher value orders the website will calculate the delivery charge but please note that a few particularly heavy or bulky items may incur additional costs.

We'll get in touch before shipping your order if this applies.

VAT : Initially your basket will show VAT. As you progress through the checkout you will be invited to select a non-VAT delivery zone if you have a valid EU VAT number (which you must submit to us) or if delivery is to the Channel Islands.

Delivery Times

We hold good stocks of most products and when informed that an order is especially urgent we'll do our best to despatch on the day we receive the order, for next day delivery. However circumstances vary so please check with us if you need the goods urgently and we will tell you what we can do. Please call early!

Unless agreed otherwise delivery will generally take place within 3 to 5 working days of the order being placed, but occasionally it can take longer. So please advise us if you have a deadline and we will always do our best to help. Please read our Conditions of Sale which set out the detailed position.

Payment online and VAT invoices

We use Sage Pay (formerly Protx) to process our online credit card transactions. Sage Pay is a major provider of online card processing services to businesses. Green Magic does not collect or store your credit card details. Click here to read about our Secure Card processing system.

We send out VAT Invoices following every transaction - usually by email.

Generally we do not enclose the invoice with the goods - it will follow separately. You will however receive a Delivery Note with the goods: please quote the number on it in the event of any queries.

If any refund is due we will normally process this via Sage Pay. We will naturally keep you informed.

If you have an existing credit account with Green Magic Co or if you are a public sector purchaser without a Procurement Card you can place orders using your Purchase Ordering system - either by fax, post or email. If you expect to order regularly please contact us to establish whether we can enable online ordering on account.

Features of your online account with us

You can start 'shopping' without registering your details with us - but before you can take your basket through the 'checkout' you will need to register. Once registered you have access to other useful features of the site - such as viewing saved baskets or tracking the status of any current or completed orders.

Provided you tick the relevant box we will keep you informed about the progress of your order by email. You will receive a 4-figure Order No. in the format #1234 which you should quote if you wish to speak to us about the progress of your order. Additionally you can Login anytime and see the latest position.

Delivery addresses, booking in policy and larger orders

Our deliveries are usually parcels delivered by a van courier service. A signature will normally be required, so please give a suitable delivery address where someone will be able to receive the goods. If special delivery instructions are required please state them clearly. An 'additional information' box is provided during the checkout process. If there is no-one in our carriers will often try to find a nieighbour willing to take delivery.

We do not automatically phone to book in deliveries unless specifically asked in writing to do so.

Larger orders may be despatched on pallets via a specialist pallet carrier. We will try to check whether you have fork lift truck off-loading facilities, if we we have doubts about this.

Upon delivery

1 Please check goods as soon as possible. Before the carrier leaves always check that the number of parcels corresponds with the number stated on the ticket.

2 If there is any sign of damage to the packaging it is important to indicate this when signing the carrier's delivery sheet.

3 If the goods have been incorrectly supplied or are damaged please let us know right away and certainly within 5 days of delivery. We can then sort out any problems quickly and efficiently.