How we process card transactions ... securely!
We are pleased to offer our customers a CHOICE of payment methods: SagePay or PayPal.
THIS PAGE DESCRIBES PAYMENT OPTIONS -
TO PAY PLEASE CLICK ON VIEW BASKET AND PROCEED TO CHECKOUT
PayPal is a service that enables you to pay us without revealing your financial details. PayPal uses the latest data encryption and anti-fraud technology to keep your information safe. It is especially convenient if you already have a PayPal login and account set up. Alternatively you can choose your payment method within the PayPal system to complete your purchase.
PayPal delivery address issues
Have you noticed that your PayPal account seems to collect several slightly different versions of your actual address?
Delivery address issues may seem to arise when using PayPal - for example if you wish to deliver to a different address such as to a business. Do not be concerned if you have already entered the correct address details in our checkout process as we will use these rather than non-matching or incomplete addresses you may have previously registered via PayPal.
Please check the invoice and shipping addresses you see in the order confirmation which you receive by email from us (Green Magic Co) as they will override the PayPal details in the event that there seems to be a mismatch. For example PayPal addresses sometimes seem to omit the business or organisation name, which makes customers concerned whether they will receive their goods. But as long as you entered the correct information during our checkout process we will include the business name or similar details irrespective of PayPal's slight shortcomings in this regard.
We have chosen to use Sage Pay to process card payments for goods purchased on this website.
Green Magic Co wants to offer customers excellent service and that includes our approach to security. Maintaining customer privacy is a priority. Sage Pay (formerly Protx) is the largest independent payment processor in the UK offering compliance with the highest level in payment card data security standards. You can rest assured that the credit or debit card information you enter is safe and secure.
Green Magic Co does not capture or store your card details. Once you have entered your card number into a payment page, which is securely hosted by Sage Pay, all sensitive data is encrypted and sent to the banks for processing.
Be sure that details such as the card registration address are entered correctly as the payment processing system can highlight or reject non-conforming entries.
3D Secure - an extra security check
Via Sage Pay, we have also enabled 3D Secure (branded by your card provider as "Verified by Visa" and "SecureCode by MasterCard"). This is an additional check to confirm that no one other than you is using your card. The appropriate box will appear and ask you to enter certain characters from the password you have registered with your bank. Please note that for higher value transactions we require 3D Secure compliance to process an order successfully - for small orders it serves as an optional safeguard.
Many customers have already registered for 3D Secure but if you need assistance completing a transaction which does not go through properly please call us during business hours. We will do our best to help and can usually propose an alternative payment method.
Order Confirmation followed by receipted invoice will be emailed to you
Once your transaction has been submitted successfully you will receive a confirmation regarding your order. Please be sure to enter all details correctly, including your email address as VAT Invoices and information about your order are sent by email (check your junk folder in case it ends up there).
When we have processed your order in our office we will email an official receipt. It will be sent to the email address you provided. We do not know the email address of your accounts or finance department so please forward it if required by your organisation.
Duplicate invoices can be issued without difficulty - simply get in touch giving us some information to help us identify the transaction in question.